Returns & Exchanges

Secretlab is committed to your satisfaction, offering a 49-day return period for all ergonomic chairs and desks to ensure your home office setup is perfect. Items must be returned in their original packaging and in like-new condition to qualify for a refund.

Return Process

• 1.
  Initiate Your Request

  Contact our support team through the official Secretlab Support Portal with your order number and the reason for your return.

• 2.
  Submit Photographic Proof

  Provide clear photos of the item and its original packaging to verify the condition and ensure it is ready for safe transit.

• 3.
  Pack and Ship

  Carefully disassemble the product and secure it in its original box using the provided packing instructions to prevent damage during return shipping.

• 4.
  Inspection and Refund

  Once our fulfillment center receives and inspects your return, we will process your refund to the original payment method, excluding any applicable return shipping fees.